Tag Archives: help desk

Application Facelift

In the next few weeks, we’re going to be making some design enhancements here at elementool.com. But don’t worry, these changes will not have any affect on the way that you utilize our site. During the redesign process, the application functionality will remain completely the same throughout the website, so you can continue using it […]

How to Improve Customer Support Using Help Desk Software

Mary, John, Fiona, and Alex work as a support team. They use email to manage communication with their customers. When Mary, the team leader, receives an email from a customer, she forwards it to one of the team members. Mary, John, Fiona, and Alex work as a support team. They use email to manage communication […]

Website Facelift

In the next few weeks, we’re going to be making some design enhancements here at Elementool.com. But don’t worry, these changes will not have any affect on the way that you utilize our site. During the redesign process, the application functionality will remain completely the same throughout the website, so you can continue using it […]

Elementool Help Desk User Manual

Hi, welcome to the tutorial on how to use Elementool Help Desk. Help Desk is so easy, even your grandma can use it. I’m Allison, and I will be showing you how to use Help Desk. Let’s begin. The account is divided into two sections: The Control Panel and the application section. On the top […]

How to Use Mass Update

Mass Update is a powerful feature that enables you to make changes to a long list of issues in a single update. This saves you the need to open each issue and update it separately. To use Mass Update you should follow these steps: Go to Control Panel and then click on the Mass Update […]

I love how Elementool makes my work easy

The thing I like most about Elementool is my open issues report. It makes things so easy to just follow the report. I like file attachments when opening issues. The files are just there and there is no need to search for anything. I love how Elementool makes my work easy.

Elementool Integrates Tools

One of the key features of Elementool is the integration between the different tools. Using different vendors is a mess. Elementool makes everything seamless and easy to use. So simple to access everything when logging in to the account.