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Tag Archives: help desk
How to Edit Your Customer List
In this clip I’d like to introduce a new feature in our Help Desk software called ‘Customer List’. As you are probably guessing, the Customer List enables you to define your customer contact details in your Help Desk account. customer … Continue reading
Application Facelift
In the next few weeks, we’re going to be making some design enhancements here at elementool.com. But don’t worry, these changes will not have any affect on the way that you utilize our site. Design changes clip – Final During … Continue reading
Posted in Uncategorized
Tagged bug tracking, defect tracking, Elementool, help desk, issue tracking, Project Management, Software Development
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How to Improve Customer Support Using Help Desk Software
Mary, John, Fiona, and Alex work as a support team. They use email to manage communication with their customers. When Mary, the team leader, receives an email from a customer, she forwards it to one of the team members. Helpdesk … Continue reading
Posted in Uncategorized
Tagged customer support, Elementool, help desk, issue tracking
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Website Facelift
In the next few weeks, we’re going to be making some design enhancements here at Elementool.com. But don’t worry, these changes will not have any affect on the way that you utilize our site. During the redesign process, the application … Continue reading
Posted in Uncategorized
Tagged agile development, bug tracking, defect tracking, Elementool, Elementool Conference, File Sharing, help desk, issue tracking, Product management, Project Management, project manager, Requirements Management, Software Development, software testing, test cases, Time Management, Web Development
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Elementool Help Desk User Manual
Hi, welcome to the tutorial on how to use Elementool Help Desk. Help Desk is so easy, even your grandma can use it. I’m Allison, and I will be showing you how to use Help Desk. Let’s begin. The account … Continue reading
How to Use Mass Update
Mass Update is a powerful feature that enables you to make changes to a long list of issues in a single update. This saves you the need to open each issue and update it separately. To use Mass Update you … Continue reading
Elementool Integrates Tools
One of the key features of Elementool is the integration between the different tools. Using different vendors is a mess. Elementool makes everything seamless and easy to use. So simple to access everything when logging in to the account.
Srini Saripalli is an Elementool Fan
A few words of appreciation. Elementool is an amazing tool. Great tool to have if you are running projects. Elementool gives you clear idea on how much you are spending. Get a demo of Elementool and use it.