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Monthly Archives: May 2013
How to Improve Customer Support Using Help Desk Software
Mary, John, Fiona, and Alex work as a support team. They use email to manage communication with their customers. When Mary, the team leader, receives an email from a customer, she forwards it to one of the team members. Mary, … Continue reading
Posted in Uncategorized
Tagged customer support, Elementool, help desk, issue tracking
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The #1 Reason Why Projects Are Late
Meet Hank. Hank is a professional scope creeper. Hank is very successful at making projects late. He causes confusion and frustration everywhere he goes. He’s been selected as the number one reason why projects are delayed five years straight. The … Continue reading
Posted in Uncategorized
Tagged agile development, bug tracking, Elementool, issue tracking, Product management, Project Management, project manager, scope creep, Software Development, Web Development
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