-
Recent Posts
Recent Comments
Archives
- October 2020
- September 2020
- July 2020
- January 2020
- October 2019
- September 2019
- June 2016
- May 2015
- March 2015
- February 2015
- November 2014
- September 2014
- July 2014
- June 2014
- May 2014
- April 2014
- February 2014
- November 2013
- October 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- December 2012
- October 2012
- September 2012
- July 2012
- April 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
Categories
Meta
Monthly Archives: May 2013
How to Improve Customer Support Using Help Desk Software
Mary, John, Fiona, and Alex work as a support team. They use email to manage communication with their customers. When Mary, the team leader, receives an email from a customer, she forwards it to one of the team members. Mary, … Continue reading
Posted in Uncategorized
Tagged customer support, Elementool, help desk, issue tracking
Comments Off on How to Improve Customer Support Using Help Desk Software
The #1 Reason Why Projects Are Late
Meet Hank. Hank is a professional scope creeper. Hank is very successful at making projects late. He causes confusion and frustration everywhere he goes. He’s been selected as the number one reason why projects are delayed five years straight. The … Continue reading
Posted in Uncategorized
Tagged agile development, bug tracking, Elementool, issue tracking, Product management, Project Management, project manager, scope creep, Software Development, Web Development
Comments Off on The #1 Reason Why Projects Are Late