Monthly Archives: May 2013

How to Improve Customer Support Using Help Desk Software

Mary, John, Fiona, and Alex work as a support team. They use email to manage communication with their customers. When Mary, the team leader, receives an email from a customer, she forwards it to one of the team members. Mary, … Continue reading

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The #1 Reason Why Projects Are Late

Meet Hank. Hank is a professional scope creeper. Hank is very successful at making projects late. He causes confusion and frustration everywhere he goes. He’s been selected as the number one reason why projects are delayed five years straight. The … Continue reading

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