Monthly Archives: May 2013

How to Improve Customer Support Using Help Desk Software

Mary, John, Fiona, and Alex work as a support team. They use email to manage communication with their customers. When Mary, the team leader, receives an email from a customer, she forwards it to one of the team members. Helpdesk … Continue reading

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The #1 Reason Why Projects Are Late

Meet Hank. Hank is a professional scope creeper. Hank is very successful at making projects late. He causes confusion and frustration everywhere he goes. Scope creep clip – FinalMeet Hank. Hank is a professional scope creeper. Hank is very successful … Continue reading

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