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Monthly Archives: May 2013
How to Improve Customer Support Using Help Desk Software
Mary, John, Fiona, and Alex work as a support team. They use email to manage communication with their customers. When Mary, the team leader, receives an email from a customer, she forwards it to one of the team members. Helpdesk … Continue reading
Posted in Uncategorized
Tagged customer support, Elementool, help desk, issue tracking
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The #1 Reason Why Projects Are Late
Meet Hank. Hank is a professional scope creeper. Hank is very successful at making projects late. He causes confusion and frustration everywhere he goes. Scope creep clip – FinalMeet Hank. Hank is a professional scope creeper. Hank is very successful … Continue reading
Posted in Uncategorized
Tagged agile development, bug tracking, Elementool, issue tracking, Product management, Project Management, project manager, scope creep, Software Development, Web Development
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