-
Recent Posts
Recent Comments
Archives
- June 2016
- May 2015
- March 2015
- February 2015
- November 2014
- September 2014
- July 2014
- June 2014
- May 2014
- April 2014
- February 2014
- November 2013
- October 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- December 2012
- October 2012
- September 2012
- July 2012
- April 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
Categories
Meta
Monthly Archives: May 2013
How to Improve Customer Support Using Help Desk Software
Mary, John, Fiona, and Alex work as a support team. They use email to manage communication with their customers. When Mary, the team leader, receives an email from a customer, she forwards it to one of the team members. Helpdesk … Continue reading
Posted in Uncategorized
Tagged customer support, Elementool, help desk, issue tracking
Comments Off on How to Improve Customer Support Using Help Desk Software
The #1 Reason Why Projects Are Late
Meet Hank. Hank is a professional scope creeper. Hank is very successful at making projects late. He causes confusion and frustration everywhere he goes. Scope creep clip – FinalMeet Hank. Hank is a professional scope creeper. Hank is very successful … Continue reading
Posted in Uncategorized
Tagged agile development, bug tracking, Elementool, issue tracking, Product management, Project Management, project manager, scope creep, Software Development, Web Development
Comments Off on The #1 Reason Why Projects Are Late