In this clip I’d like to introduce a new feature in our Help Desk software called ‘Customer List’. As you are probably guessing, the Customer List enables you to define your customer contact details in your Help Desk account. This way you can store and display on the Help Desk ticket form the customer name, […]
Tag Archives: customer support
How to Improve Customer Support Using Help Desk Software
Mary, John, Fiona, and Alex work as a support team. They use email to manage communication with their customers. When Mary, the team leader, receives an email from a customer, she forwards it to one of the team members. Mary, John, Fiona, and Alex work as a support team. They use email to manage communication […]