Tag: issue tracking

The New Remarks Message Board

Hi I’m Allison.

I would like to introduce our new Remarks Message Board.
As you already know, the Remarks Message Board enables you to submit messages related to the issues in a message board structure.



We are proud to release the new message board that adds more flexibility and options to the way you type your messages.

The new remarks message board includes the following new features:
• An ability to embed images into the remarks message
• An option to insert links to web pages and files.
• Control over the font formatting such as color, bold, background color, etc.

I’m going to show you how each of the new features work.

To embed images in the message please follow these simple steps:
• Click on the Insert Image button.
• Select the image on your computer.
• Click on Open.

To insert link please follow these steps:
• Type the link text in the remark
• Highlight the text
• Click on the Insert Link button
• Choose the link type from the three link options:
Http which is a standard web link
Https is a standard secure web link
File is a link to a file on your computer network
• Type the link location
• Click on Save and the link will be added to the remark

To change the font formatting please follow these steps:
• Highlight the text you wish to format.
• Choose from the formatting options on the toolbar.
• You can also first choose the formatting option and then start typing and the font will be changed accordingly.

When done click on the Update button to submit the remarks.

That’s it for now. We are developing additional new features that are planned to be released in the near future. Stay tuned…

What is The Best Way to Define Task Priority?

It’s Allison here again.
In this clip I’m going to show you how you can improve the efficiency of your project development process so you can develop more in less time.



 

One of the main reasons why projects are late is lack of proper priorities.
It’s very common to see developers working on low priority tasks instead of focusing on the high priority tasks first.

I’ll give you an example:
Let’s say we develop a shopping cart.
The highest priority task would be to develop the credit card payment processing.
A lower priority task would be to develop the page design layout.

Why is credit card processing more important than page design layout?
Because you can’t process the transactions without the payment processing system, but you can process your transactions if the page layout is not done yet. Although, needless to say, it’s much better to have both of the tasks completed.

Another advantage of using priorities is having the ability to control the project schedule and deadline.
If you’re about to reach the project release date and several of the features are not ready yet, it’s much easier to delay low priority tasks to the next version and release the project on time.
But if you haven’t completed the major high priority tasks close to the deadline, you can’t delay them to the next release — and this means that your project couldn’t be released on time.

It’s very common to use priority categorizing such as:
Critical, High, Medium, and Low.

But what if you have 10 high priority tasks? Which one should you finish first?

To try to solve that, people add a second tier of priority. Often it is called Severity.
For example: Critical, High, Medium, and Low.

Using this system, you would first complete issues that are Critical Priority and Critical Severity.
Then you’ll complete issues that are Critical Priority and High Severity.
Starting to get complicated, right?
Furthermore, what if you have five tasks with Critical Priority and High Severity?
Which should you complete first?

I bet you’re pretty confused by now. It’s understandable, because these priority methods are confusing and too complicated.

This is why we developed the Priority List system that makes your life a lot easier.
The priority List enables you to define a unique priority value to each task in a simple manner of using numbers.
This means that an issue with priority value 1 will be developed first.
An issue with priority value 2 will be developed second, and so on.

With Priority List there is no way to get confused.
Each team member knows exactly what they should work on at any time by just looking at the Priority List and simply focusing on the issues based on their order.

Priority List gives the manager full control over the development process.
It’s easy to define and change task priority by simple dragging and dropping them on the list.
It is also possible to see the progress of each task right on the list itself, giving the team leader a full overview of the project progress.

So toss away the old complicated priority system and start using the quick and simple Priority List right away.

If you still don’t have an Elementool account, you should try a free trial by clicking on the Sign Up Now button below.

 

 

What to Look For in Issue Tracking Software?

Hi, I’m Allison.

If you’re viewing this video, you must be looking for an issue tracking tool.
I’d like to help you with that and explain the features that you should look for when choosing issue tracking software.



 

 

Issue tracking is one of the basic tools used for project management and software development.
It is mainly used for task management, bug tracking, and defect tracking.
This is why it’s important to select the right issue tracking software for the success of your projects.

Here are the main features you should look for when selecting an issue tracking tool.

Make sure that the issue tracking software has a dashboard that enables you to view a snapshot of your project. This dashboard should be customizable and should use both text and charts to display details about your issues.
It should allow you to view the issues that are assigned to you and sort issues by their status, such as New, Fixed, Closed, and so on.

Another important feature is file attachment. You should be able to attach files to your issues. It is one of the most common features that developers and testers use when reporting and updating bugs. In many cases it is helpful to attach a screenshot of the bug or a short video that demonstrates how to reproduce the defect. It saves time when a team member views the bug report and helps them to better understand what it is about.

Next is issue reporting. Reporting and search is a very useful feature that is used often. It enables you to display issue reports based on search criteria.
For example, you can display a report of all the open bugs, or all the bugs assigned to a specific developer.
You want to make sure that the reporting feature allows you to easily set different query filters and customize the report display by enabling you to choose the columns that are displayed on the issue report.
Another useful feature is the option to create save report settings by creating a list of quick reports. This way you can select the report from the list and display it with the click of a button instead of creating the report every time from scratch. That’s a big time saver!

Email notification is also a handy feature you should look for when selecting an issue tracking tool. It enables you to send emails to team members when issues are updated. This way you can improve the communication between team members and enable them to respond quickly to bugs that are reported to the system.

These are the basic features you should look for in issue tracking software.

If you still don’t have an issue tracking account, you should try our free trial by clicking on the Sign up button below.

 

 

How to Link Different Parts of The Project Stages

Today I want to explain how to link between different parts of the project stages.

A project is never just one thing. It includes many tasks and items that – if you do everything right – come together to form a single whole and a successful end result.



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Each project is performed in stages. You have to first define the requirements of the features that you want to develop over the course of the project. Then you have to break down each requirement into workable tasks. When the tasks are completed and the features have been developed according to the established requirements, you must run test plans to locate any potential bugs. If you find any bugs, you report them for fixing so that you can ensure that the entire project works according to plan.

Clearly this is a complex process and it requires you to keep track a lot of information along the way. And if all that information isn’t tracked correctly, your project can turn into a total mess very quickly. A poorly tracked project means you have a chaotic work situation, frustrated developers, massive delays, and, ultimately, an angry client. Needless to say, you want to avoid a nightmare like that.

To keep a project running smoothly, you want to make sure that every aspect of it is connected. That way, tasks and tests don’t fall through the cracks, get ignored, and create trouble in your development process. The best way for you to keep everything connected is to use Elementool’s record linking feature. Elementool makes it easy for you to link all of the various project components together, so you can track each item along the way.

Now let’s talk about exactly how you utilize Elementool to link those components.

As you know, Elementool offers a full set of tools that helps you run the different stages of the project.
We enable you to write feature descriptions using the Requirement Management system, then you can break down each feature description into workable issues and assign them to your team members. At the same time, you can define the testing plan by using Test Cases to write tests for the different features in your projects.
All these parts are linked together.

Let’s say for example that we build a shopping cart for the website.

We will create a feature description in Requirements Management that will describe how the shopping cart should work.
Then we define issues for the specific parts of the shopping cart. This way the developers can start developing it.
Finally, we write the test cases that we should run to make sure the shopping cart is bug free.

Using the Link Issue feature, we can link the Requirements to the Issues and Test Cases.
Under the feature list in the Requirements Management, we can see the issues and Test Cases that are part of each feature.
This way everything is grouped together and we can see the exact status of each part of the project.

If you still don’t have Requirements Management or Test Cases, you should click on the Update Now button below to add these services to your account to make sure your projects are run properly.

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[reality TV] The PMs of NYC Ep 2 – Things Are Heating Up

In this episode of The Real PMs of NYC, Bob talks to the developers about both project and personnel issues, and he gets an earful from angry Hank. Bob and Allison are able to figure out the major problems that Intech’s team has with their projects.



 

Game Changer Tip – Buffers

Sometimes a small piece of advice can be a game changer.
I’ve experienced this in the past when I received a tip from someone which helped me to take my project to the next level by fixing a business issue that I’ve been struggling with.



 

 

I would like to share a game changing tip with you that can help you complete projects on time.

Projects are often late. It is a well known issue that in many cases is accepted as something that we just need to live with.
But it doesn’t have to be like that. Projects can be completed on time if planned correctly.

So the game changer tip I’d like to share with you today is: Buffers.

A buffer is extra time that you add to the project’s schedule to take into account unexpected changes that might cause project delays.
We recommend using global buffers that are added to the schedule at different points, usually before milestone due dates.

Now how do you calculate the amount of time to add for a buffer, you ask? To come up with that figure, you should take the risk factors for each task into consideration. Think about what could go wrong and how much additional time it would take to deal with those potential problems. Once you have estimated a buffer time for each individual task, add them up to get the amount of time needed to create one large buffer at the end of the project.

Elementool can help you complete projects on time using the combination of Elementool’s project management software and our Project Management Formula education program.

I wish you a Happy New Year and hope that next year will be prosperous for you and your family!

And to make your New Year extra special, I would like to offer you the Project Management Formula for free if you sign up and purchase Elementool. This special offer will expire on December 31st, 2013, so you better hurry!

To sign up, please click on the button below.

 

 

File Attachment and Form Customization

In this clip I would like to introduce two new updates that we’ve added to the new Issue Form and also talk about an important topic – Backup.



The first update brings some cool new options to the file attachment feature.
When attaching files, you can now see the files you just uploaded before submitting them to the system.
This way you can make sure that you attached the correct files. For example, when attaching a screenshot, you want to make sure you uploaded a screen image and not an embarrassing picture from your last vacation.
If you change your mind about the file, you can easily delete it by clicking on the delete button. All done before updating the issue.

By the way, did you know that you can increase the file attachment size limit from 1MB to 50MB by adding File Sharing to your account?
Adding File Sharing is easy. Simply go to Control Panel (only administrators have access to the control panel).
Click on Edit Accounts.
Go To Manage Account List and add File Sharing Premium to your account.
Click on Update when done.

The second update is in the form’s customization option.
We received feedback from clients asking us to bring back the option to display short fields in three columns in the main section of the form as used to be done on the old issue form.
So we did. Now you can have three columns of short fields right at the center of the form, giving you additional customization flexibility.
You can add fields to this section by simply dragging and dropping them into the field containers.
So easy!

Lastly, I’d like to talk about an important subject – Backup.
As you may know, our privacy policy dictates that when you delete information from your account, it’s being deleted immediately and permanently from the website.
This means that if you trash issues, remove a field from the form, delete users from the account, and so on, these changes are permanent.
Sometimes we receive calls from clients asking us to restore data that they deleted by accident. For example, a few weeks ago a client deleted one of the fields on her issue form and called to ask us to restore the field.
Well, unfortunately we can’t do that because in order for us to protect your privacy, data cannot be restored once deleted.

But there is a solution for this.
Elementool enables you to download a self backup file with all the information from your account. You can download your backup file at any time. And we recommend that you do that at least once a week. This way, if something has been deleted by mistake, it can be restored from the backup file.
To download a backup of your account, please follow these steps:
Click on Control Panel.
Click on Edit Accounts.
Click on Download Database.
Select the account you wish to backup and click on Download.
Elementool will send you a link to the backup file.
There, all done! Now just make sure to do these backups regularly so you don’t lose anything important.

In a few weeks I’ll send you another update about the new search feature that we’ve been working on.

Stay tuned!

A Day in a Project Manager’s Life

Being a project manager is really a pretty tough job. Every day is stressful because there’s a ton of responsibility on your shoulders when you’re in charge. And no matter how good the work is, people always remember that one little thing in the project that didn’t go right. It’s like they don’t even notice the thousand things that DID work perfectly!



Being a project manager is really pretty tough job. Every day is stressful because there’s a ton of responsibility on your shoulders when you’re in charge. And no matter how good the work is, people always remember that one little thing in the project that didn’t go right. It’s like they don’t even notice the 1,000 things that did work perfectly. When you manage a team of people like I do, there are hundreds of tasks that have to be completed for each project. And honestly, it’s impossible to keep track of them all. I’m constantly running around, chasing people down, trying to make sure they’re all working on the right tasks. It’s extremely stressful. I feel like I spend half of my day saying, “What are you working on?” And you wouldn’t believe how many times, when I do ask someone what they’re working on, I find out that they’re putting all their time into a low-priority task which just wastes valuable time and leads to more delays in the project. It’s frustrating. Sometimes I feel like I need to do everything myself, and that’s exactly why I have to make sure I’m checking up on the team all the time. I’d really prefer not to because it’s time consuming for me and aggravating for them, especially since it interrupts their work. I have to admit that sometimes I feel lost. It’s hard to keep track of so many tasks. I have times where I don’t really even know who’s working on what, and that can keep me up at night, especially when we’re close to a deadline. Next to “What are you working on,” the second question I catch myself asking people is, “When will it be done?” I have to run a super tight schedule, and I need to know whether or not the project is actually going according to plan. I’m constantly fielding phone calls and emails from clients wondering when the latest feature that they asked for will be ready. You’ve probably heard this phrase so many times from your clients– “I need an ETA.” So for me to keep them up to date, I always have to be on top of the progress of the project. And if it’s not running on schedule, then I need to have enough time to make changes to the project. There’s no question, project managing is a high stress job. But fortunately, I finally got all that stress to go away when I discovered Elementool’s Priority List feature. It gives me laser-focus control over the projects and my team. I can define a unique priority level to each issue. That way I can make sure that people know exactly what to work on at any moment of the day, so I don’t have to worry anymore that they’re wasting time doing things they’re not supposed to. Sometimes an urgent issue comes in, and that means making changes to the project plan and having people stop what they’re doing to move on to the new task. The Priority List allows me to make those updates in just a few seconds on the team’s work plan. I can also see at any given moment the progress of the tasks that each team member’s working on and the date that they’ll be completed. In fact, you can wake me up in the middle of the night, and I’ll be able to tell you who’s working on what. It’s really brought back the feeling that I’m in control. Now I feel more confident that I can finish my projects on time. When I go home at the end of the day, my mind is free, and I can play with my little girl, and not worry about work. I just love it. Thank you, Elementool. In order for you to get laser-focus control of your projects, all you need to do is click on the signup button below to get a free trial.