|
1. No software or hardware is required
- with elementool Help Desk there is no need to install or purchase any software
or hardware. Elementool hosts all the applications you need on its website. By using
elementool you are freed from installing database server, web server or client applications.
The setup of your account takes only 30 seconds.
|
|
2. Web based - elementool
Help Desk is fully web based, and accessible from any place in the world using only
a browser.
|
|
3. Unlimited users -
you may list as many users as you wish to your elementool Help Deskaccount, with
no limitation.
|
|
4. Rent - Elementool
Help Desk offers its applications for rent. You may stop using elementool at any
time, with no obligation. Once your project is finished you s mply close your account.
|
|
5. Always updated -
Elementool Help Desk constantly upgrade and update its website and applications
according to our customers' requests and needs. We ensure that you always use the
latest and most updated version of our product.
|
|
6. Fully customizable
- Elementool Help Desk is a fully customizable system, which enables you to fit
the forms and reports to your specific needs.
|
|
Description Of Services
|
|
Single account - Customers
who run only one project and want to store all information in one place should choose
the single account option. Minimum monthly fee does not apply in this case. case.
|
|
Multiple accounts -
Each account usually represents a project. Customers who run multiple projects and
need a separate storage space, user lists or form settings for each project, should
choose the multiple accounts option and open a separate account for each project.
|
|
Monthly fee - The amount
that is paid every month for each account you use.
|
|
Issue storage limit
- The total number of Issues (bugs, support calls etc.) you can store in your account.
|
|
Each additional 1000 issues
- The monthly fee added for additional 1000 issues. There is no limit to the number
of issues that you can add to your account.
|
|
Email fetching interval
- The Email Fetcher is responsible for storing the email messages sent by your customers
to your support email box in your Elementool account. This is the time interval
between each email fetching.
|
|
Web-based system - Your
account can be reach from anywhere in the world via the Internet using only a browser.
|
|
Public knowledge base
- Place a knowledge base search box on your website to allow your customers to get
immediate access to answers about your products, company or any other issue.
|
|
Downloadable database for self-backup
- You can download, whenever you wish, a copy of your Issue list for self-backup
on your system.
|
|
Email notification -
Automatic email messages are sent to different account users, informing them about
Issues that are assigned to them.
|
|
Submitting issues directly from
your website - Generates an HTML form to place on your website, which
enables your customers, team members and others to submit Issues to your account,
directly from your website, without the need to login to your account on the elementool
website.
|
|
Unlimited users - There
is no limit on the number of users that can be listed on your account.
|
|
Full customization of forms
- The Issue forms that are used to submit and edit Issues are fully customizable.
You can change the field captions, size, type, value list and more.
|
|
Free of banner ads -
The Basic package is sponsored by banner ads that are displayed on the account pages.
There are no banner ads displayed on the Advanced and Pro packages.
|
|
Advanced reports - Enables
you to search your Issue list for different words and phrases, create focused reports
with only the Issues that interest you (using AND/OR/NOT), set the fields that should
be included in your Report Query and set the fields that should be displayed on
you Issue Report.
|
|
File attachments - Enables
you to attach files such as screenshots, images and text documents to issues. The
at ached files provide other users with a better description of the specific issue.
Single file size limit: Pro package - 250KB, Premium package - 1MB.
|
|
History trail - Tracks
and displays changes made by users in each issue throughout its life cycle.
|
|
Unlimited fields - Enables
the administrator to add additional fields to the issue form. The type of the fields
that can be added: dropdown, short text, date and checkbox. There is no limit to
the number of new fields that can be added.
|
|
Customizable statistic information
- Enables each user to customize the information displayed on the Welcome
page when logging in to the account. It also enables to display the statistic information
as a bar or pie chart.
|
|
Dynamic reports - Enables
users to make changes in multiple issues directly on the report in a single update
instead of opening each issue separately.
|
|
Remarks message board
- Enables users to type their remarks for each issues. The remarks are display on
the bottom of the issue form in a message board structure.
|
|
Spam filterring - Enables
the administrator to define different rules to block unwanted email messages that
are sent to your support email address.
|