Generate a support form to place on your website-Help Desk provides the HTML code for you. This enables customers, team members and others to submit issues or tickets to your account, directly from your website, without the need to login into your Elementool account. Customize your support form anyway you like.
Send Customized Responses
Send and receive email notifications when a new issue is submitted. You can create customizable, automatic responses to individuals who place a help desk ticket.
Place a knowledge base search box on your website to allow your customers and team members to get immediate access to answers about your products, company or any other issue. Help Desk supplies you with the HTML code—it couldn't be easier!
Create, track and assign new issues with ease. You can customize this anyway you like.
After you log-in, you are taken to the welcome screen where you can see your automated workflow. This is fully customizable.
Easily generate reports. You can customize your reports by using the issue report filter.
Issue Report Filter
Customize issue reports by priority, severity, status, assigned to, and more.