Issue Tracking Software vs. developing your own in house Issue Tracking

I often consult with clients on a regular basis, and am frequently asked, “Should I develop my own in-house issue tracking tool?”
Seldom will you end up with an in house tool that is as full-featured as an already established product. External issue tracking systems benefit from being refined, debugged and optimized from the feedback of thousands of users. The user experience is much better, which allows you to solve the issues faster.
Developing an in house Issue Tracking tool is also much more expensive than purchasing one. Don’t you prefer that your highly paid team spend their valuable time developing the company’s products rather than an Issue Tracking application? It is much more effective to have them focus on their job and have someone else take care of the Issue Tracking tool for a fraction of the cost.
In a sense, it is similar to how you prefer to hire a company to clean your office rather than asking your developers. They might be very tidy, but you probably still prefer that they focus their efforts on developing software rather than throwing away the trash or mopping the floor.

Elementool Partners with Fuze Meeting to Offer Conferencing Tool

New York, NY – Elementool Inc. (, a developer of integrated Software-as-a-Service project management software, announced it has reached a partnership agreement with web-conferencing provider Fuze Meeting.  Under this API agreement, Elementool has developed a web-conferencing tool that is integrated with the existing suite of seven Elementool project management tools and applications.  The result is a web-conferencing tool that competes in the same market as WebEx and GoToMeeting, offering Elementool clients the ability to integrate global face-to-face conferencing into their project management processes.

Elementool customers such as State Street Bank, Johnson & Johnson, BP and GE, which have teams located across the globe, are able to communicate with far flung colleagues within the integrated Elementool project and application lifecycle management dashboard.  Communication is the key to successful project management for companies both large and small. 40% of Project Managers cited lack of communication as the leading cause of IT project failure. This partnership is the direct result of Elementool customer requests for a more efficient way to integrate connectivity and communication into the project management process.  Many of those in project management, particularly in IT, are constantly faced with having to explain issues or bugs over telephone or e-mail. Without the use of a visual aid, understanding the issue or bug may prove to be very challenging and ultimately, frustrating.

Additionally, with so many companies having globally distributed teams, Elementool’s clients have discussed a need for better communication amongst virtual teams. Many of the organizations who deploy virtual teams frequently leave out virtual members from corporate meetings. Many of Elementool’s customers acknowledge that in these instances, resentment and lower team morale are inevitable. In addition to lowering team morale, the lack of communication may also result in a loss of production. Virtual members might receive a list of project requirements, and perceive the requirements to mean something other than what’s intended.  Since these virtual members do not attend meetings, they are unaware of their incorrect perception. This may result in a loss of production, dissatisfied clients, and an inability to meet deadlines and requirements. In fact, 84% of IT development projects don’t meet cost, time, and quality standards. The problems facing virtual teams and IT teams are a direct result of a lack of communication. Conferencing enables effective communication by allowing global clients to share screens, trouble shoot or simply hold a team meeting directly from their Elementool dashboard from anywhere in the world. For example, a development team in Asia can meet with the Engineering team in the UK to ensure that proper requirements are met. Or perhaps the Quality Assurance team in New York can take part in the weekly corporate meetings in Palo Alto.

Besides benefiting from increased communication, Conference also saves clients time and money by reducing unnecessary costly on-site visits. Elementool’s customers frequently complain about traveling cross-country for short meetings. These same customers believe their limited budget would be better spent on talent, equipment, and other resources.

The addition of Conference to Elementool’s seamlessly integrated suite of application, allows users a complete management tool that eliminates both the hassle and the cost of purchasing multiple services from different vendors.  Instead of wasting time integrating tools and switching between screens, all Elementool applications are seamlessly integrated.  Having all necessary management tools available from one dashboard lets users focus their time and energies on their job tasks.

“The SaaS business model gives us the option of integrating with other web-based Cloud Services providers.  Building interoperability with vendors like Fuze Meeting has allowed us to implement an established Web-Conferencing system and pass that on to our users in a format that will take advantage their existing processes,” says Yaron Sinai, CEO & Founder of Elementool.  “Our goal is to enable our users to improve and increase productivity; we believe that this partnership will provide tangible value in that regard.”

About Elementool

Elementool is the leading provider of web based project management tools for help desk, bug and defect tracking, test tracking and time tracking. Customers such as Fortune 500 companies, International banks, automotive manufacturers, IT consulting companies and software start-ups, use Elementool’s project management tools daily in their project development and testing process.

About Fuze Meeting

Fuze Meeting, developed by Fuze Box, Inc. enables seamless high-definition online collaboration between mobile and desktop users. Fuze Box is a leading provider of Internet and mobile based unified communications solutions. Other Fuze Box products currently available include Fuze Messenger, Fuze Movie, Internet Fax, Voicemail-To-Text, Internet Answering Machine, and HD Audio Conferencing.

How large of a team is needed to justify using an issue tracking

Hello again. People frequently ask me how large of a team is needed to justify using an Issue Tracker?
There is no set limit on how large of a team or how many issues is needed to justify using an issue tracker. It really depends on whether your current issue tracking process is working for you. If you can keep track of your issues, and have one team member, than perhaps you don’t need one. However, if you find yourself sorting through your inbox or wasting time trying to keep track of issues, it is safe to say that you can benefit from an issue tracker. As a rule thumb, you should consider using Issue Tracking software when you have two people or more on your team. A good issue tracking software can save you on average a $1000/month for each person on your team. That’s a savings of $12,000/year per person. Now you can do the math yourself. How much do you save if you have 3 people on your team? 20? 100? As you can see, an Issue Tracker is well worth the investment.

Rename Elementool Account

You can now rename your Elementool accounts using the Control Panel. In case that you misspelled your account’s name, or the project name has changed. A transfer in the account�s ownership may also require changing its name. Whatever the reason may be, Elementool now allows you to rename your accounts.

Copy Test Cases from Folder to Folder

Another new feature of Elementool Test Case is the ability to copy test templates. This feature enables users to create test templates and then copy them to new test groups without the need to submit the tests manually every time. Users who use the same test lists for different products, projects or versions will find this feature a time-saver.

Upload Tests from Excel

Elementool enables you to upload your Test Case lists from Excel to your Elementool account. It is an easy and fast option to migrate from using Excel to run your test to a professional Test Cases software.