"Every issue itself is like a small project with scope, work estimate, internal review, and client sign-off.
An average website can easily have 120 issues during the beta phase. Each issue takes a journey from tester, to programmer, to project manager and ultimately to the client.
Elementool helps us keep this process searchable, manageable and reportable.”
Read more...
Martin Weinberg, Senior Account Manager, eCity Interactive
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"Elementool's product, in comparison, is better than most we researched. We have faith in Elementool to continue improving the software;
their track record shows that they have been responsive and professional.
In fact, we have been very pleased to see that some of our workflow and related suggestions have been included in your software. ”
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Tony Ricci, Quality Assurance Manager, Auto-Graphics, Inc.
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"Choosing Elementool made a lot of sense, given the distributed nature of the
project, and the fact that we had several outside vendors involved. Elementool
was always up when we needed it, and it offered the flexibility we needed to
create records and reports that met our needs."
Nick Vitovitch, Program Manager, Hewlett-Packard
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"The product has paid for itself in terms of savings of time and expense without even considering all the other benefits.
Because it is an SaaS, Unisys also eliminated the cost of a web server and security mechanisms.
The time we spend in the process of finding, tracking, correcting and reporting on defects is greatly reduced with Elementool"
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Weston Morris, Project Manager, Unisys
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"TicketsNow tried various bug tracking tools but found them cumbersome and expensive.
We had introduced other bug tracking and intake tools before, but the thing that separates Elementool from the rest is the ease of use.
This tool takes me just a few minutes to update issues, create new users, update forms, run reports, etc.”
Read more...
Peter Jin, Director of IT, QA and Release, TicketsNow
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"It’s perfect for our needs. Resolving issues used to take days. Now it takes only hours. It’s a breeze for us to cut the data so we can track and report only their clients’ issues,” Read more...
Bruce Lawrence, vice president of operations, SelfHelpWorks.com
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"Elementool has made a hosted help desk solution, which has a well thought out
set of functions. I really enjoyed working with it. If you're looking for an
easy to use and affordable hosted web help desk solution, I can recommend
Elementool Pro."
Erwin Steneker, Senior Support consultant,
Customerservicepoint.com
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"The simplicity and Web-based nature of the Elementool makes handling customer
complaints easier. If a call comes through customer care and can't be answered,
the question can be forwarded to a developer. If somebody handling the call in
New Jersey doesn't know the answer, a product manager in California can handle
it."
Edward Huser, VP of development, WorkForce OS
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