How To prevent Bugs From Falling Through the Cracks

Hi, I’m Allison.

today I want to talk to you about bugs and how to prevent them from falling through the cracks and getting ignored.


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I don’t like bugs. Bugs cause problems. But bugs are a part of the programming game. I hate it when you think that the product is ready for release and after it’s out clients call to report bugs. That can be pretty embarrassing.

But you know what can be even worse? When a bug is discovered by the client, and then you find out that this bug was actually known to the team before the release — but because of a weak reporting process, it fell through the cracks and was never fixed.

It’s like when you make a grocery list for a big meal. You buy everything on the list, but then when you’re in the middle of making the meal, you realize you’re missing an ingredient. You look over your list and realize you did include it – it’s just that you scribbled it on the back of the paper instead of putting it neatly on the front with everything else, so it was overlooked.

That’s annoying enough in cooking, but it’s really bad news in project management, because the stakes are much higher. For instance, I was once working on a project that we had just finished and released, only to discover afterwards that there was a significant bug. Well, when my team and I re-traced our steps to try to figure out what went wrong, we discovered that someone had found the bug and simply didn’t report it correctly. As a result, a problem that could have easily been fixed long before the software release was overlooked.

That’s why Elementool utilizes the Bug Life Cycle model, an effective method for preventing bugs from falling through the cracks.

The cycle starts with new bugs and enhancements being submitted into the Elementool account by Quality Assurance as new issues.

Next, team leaders assign priority to new issues, and those issues are assigned to developers in the Elementool account.

After that, R&D fixes issues according to priority, and the issues’ status is changed to Fixed in the Elementool account. The issues are then assigned back to the QA for testing.
Following that, R&D releases a new internal version with fixed bugs and new features.
Then QA checks fixed issues in the new release, using the Elementool report engine.
Finally, fixed issues are closed in Elementool by QAand non-fixed issues are reopened in the Elementool account, allowing the cycle to resume.

By using the Bug Life Cycle model, Elementoolis able to keep bugs in check, making sure that any reported bugs are fixed before software is released.

You can get Elementool’s Issue Tracking with unlimited users.
I would like to offer you to add three more services to your Issue Tracking account. Any combination of three additional services from the following:
• Help Desk – for running customer support and making your clients happy.
• File Sharing – for sharing files on the online and saving time.
• Test Cases – for making sure everything is tested and no bugs are slipping through the crack
• Requirements Management – for making sure the project is developed according to what your clients want.
• Scheduling – for managing the project plan and schedule and making sure tasks are completed on time.
• Conference – for running online meetings and improving communication.
Pick three of these services for only additional $30 a month.

Yes, that’s right.

And it gets even better.
You can try Elementool for 30 days for free.

So there is nothing for you to lose.

Open a free Elementool trial account. Use the system with all its features for free for 30 days. If you like it, keep it.

If not, don’t use it. No strings attached and no questions asked.

Very simple.

So click on the Sign Up button below now!


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How To Save $1,360 For Every Team Member

This is a Café Latte and this is a muffin. Together they cost $6.
What if there was a machine that, if you fed it a Café Latte and a muffin every day, it could save you $13,160 a month for every 10 people that you have on your team, which is a daily savings of $438?





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Would you want this machine?

Impossible, you say.

Today I’m going to show you how you can save 340 hours, or $13,160 a month for every 10 people that you have on your team, by using Elementool for a low investment of $6 per day.

You might think at first that you need to take a big step to save so much money, but you’ll soon discover that the small improvements add up to big savings.
I would like to break that down so that you can get a better sense of how this works.
First, there’s Project Snapshot.

With Elementool’s Issue Tracking, your team members login to the account and immediately see a snapshot overview showing all relevant information regarding issues currently in the system. They can see exactly how many issues are assigned to them, sorted by status, severity, priority or any other criteria you choose.

This type of report takes about one minute to create using in-house software or Excel. Done once an hour, that is 8 minutes a day, adding up to 3 hours per month per person or $150 worth of a programmer’s time, spent on creating reports instead of spent working on the project. So if you use Elementool instead, you’re looking at $1500 in savings for 10 team members.
Second, File Attachment.

Another near constant demand for the QA or development person is the need to attach files to various issues reported to the system. Then, when a team member works on fixing an issue, he has access to the files related to the issue. For example, issues related to the UI could be pictured in a screen shot and attached to the issue to aid in quickly describing the problem. There’s no need for the user to conduct a tiresome search for the screen shot in the company’s file server. On average, each person spends five hours per month on file searching. But using Elementool, that time is reduced to about 5 minutes a month because you don’t need to look for the files, they are right there, attached to the issues. That’s a cost saving of $2500 for every 10 team members.
Next

Organized and clear information saves communication time for developers when interfacing with the tester who reported the issue. When issues are reported using Excel spreadsheets or e-mail, the developer often needs to contact the tester to get more information. That extra time is costly. It’s an average of 5 minutes of a team member’s time. If these actions are performed an average of 10 times a day, it’s 50 minutes of wasted time. That is about 18 hours or $916 a month per person. You can do the math yourself: $9160 for every 10 people on the team.

So far we have 1500 + 2500 + 9160 = $13,160

That’s an annual saving of $157,920 for every 10 people on your team.

Now thing about how much you save if you have 30 people on your team ($473,760/year)
Or 80 people ($1,263,360/year)


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There are few more time savings activities that cannot even be measured and can save you much more time and money while running the project.
Project Control is another important task.

Knowing how many open issues there are in each stage of the project and how much time it takes for issues to be fixed can provide the project manager better control over their project. Project managers find it difficult to run the project according to schedule if they don’t know at any given moment how many open issues there are to fix, what the priority of each issue is, which issues can be postponed until the next release and how long it takes for issues to be fixed. Elementool enables you to run reports that show you within seconds exactly how many issues are still open, what their priority is and how long it takes for issues to be fixed.

Performing development and testing tasks according to their priority can increase efficiency and prevent unnecessary waste of time during the product development process. In many cases developers don’t know the priority of each task and often spend more time on low priority tasks than high priority tasks. As a result the project is not completed on time. Elementool enables you to define the priority and severity of individual issues and assign them to the different developers. This way, developers know which issues are assigned to them and what the priority of each issue is. Fixing issues according to priority is yet another priceless advantage that comes with using Elementool.

Upgrade your Elementool account and start saving right away.

When you upgrade, you will get Elementool’s
• Issue Tracking that enables you to track new bugs, prioritize and assign issues to team members, generate reports, send email messages between team members, attach files, type notes on a message board, customize the account according to your special needs and more.
• Help Desk for running customer support, create a Contact Us form, store all the messages received from and sent to customers in a database, track and view the correspondence history of each message, generate reports and more.
• Scheduling lets you design the project plan, monitor projects and resource performance, define different tasks, compare estimated time requirements with actual time reports, calculate the project cost based on the time reports submitted by the users, create Gantt charts and more.
• Requirements enables you to collect the full project’s feature list, assign priorities, create SRS documents, assign requirements to team members and much more.
• Test Cases to manage and delegate test cases so that bugs don’t get lost or overlooked. To track new test cases, define test case steps and procedure, prioritize and assign test cases to your team members, generate reports and customize the accounts according to your needs.
• And File Sharing that lets you to upload and share files from any place in the world. The web-based file sharing from Elementool quick to set up, easy to use and cost-effective.

And it gets even better.
You can try Elementool for 30 days for free.
So there is nothing for you to lose.

Open a free Elementool trial account. Use the system with all its features for free for 30 days. If you like it, keep it.
If not, don’t use it. No strings attached and no questions asked.

Very simple.

So click on the Sign Up button below now!


Sign Up

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How to Create Project Schedule Part II

Hello!
It’s Allison again, and I want to continue a bit on the subject of how to create a project schedule using Elementool.

With today’s clip you’ll discover the importance of estimating and how you can use it to build a schedule. We’ll also talk about dealing with tasks, and tracking the progress of a project using Elementool. So listen up – you’re going to find out some really useful stuff in this one!

Let’s start by talking about estimates. An estimate is a prediction of how long a project will take to complete and how much it will cost. For more information on ways to create estimates, view Elementool’s Project Management Formula program at www.projectmanagementformula.com, which goes into great detail about various estimation techniques.

When you are planning a project, to ensure that you stay on track to finishing on time, it is vital that you create estimates for each task. Be certain that the people making the estimates are experienced in the type of work that’s being estimated, since this will increase the likelihood of a correct estimate. It can also be helpful to use data from similar past projects to help make estimates for current ones.
Once an iteration begins, you will want to start assigning tasks to team members based on the iteration length, the task priority, and the time required to develop these tasks. As a team, you need to determine what must be accomplished during the iteration, in what order the tasks should be done, and who should do them.

Team members should choose tasks based on their availability, also taking their teammates’ availability into account. The estimates of how long each task should take will make it easier to decide who will be assigned which tasks.

A major factor when it comes to assigning tasks is task priority. The team needs to decide what the highest priority items are – in other words, which features are the most crucial to the success of that iteration. High priority tasks should be assigned first, with the team gradually working its way down to the medium priority features and eventually the lower priority features if there is time. In our Project Management Formula program, we discuss in greater detail priority classifications and how they affect the way a team handles a project.

To create estimates and assign tasks to team members, you should follow these steps:
1. Choose a task on the project task list.
2. Set the task start and end dates.
3. Submit the number of hours that the task should take in the Hours field. This is the total number of hours that all team members will spend on the task.
4. In the Resources column, select the team members that this task is assigned to. The system will automatically evenly split the total number of hours between the team members. You can change the number of hours each person works on the task, in case they don’t spend the same time.
5. Elementool will create the Gantt chart bar representing the task schedule and assign the task to the team member on their personal schedule.
6. As you can see, the task bar is clear and looks empty. When team members submit the time that they spend on the task, the task will start to fill up, representing how much time has been spent.This will enable you to see the development progress of each task. We will have an example of that in our next clip.

That’s it. Building the project schedule is very easy. Anyone can do it.

I’m going to show you a simple way how you can use Elementool Schedule to track the progress of the project. This will allow you to make sure that everything is progressing according to plan, and if it’s not, you’ll be able to see that and make the necessary changes in you project plan to get it back on track.

Although estimates provide a projection of how long tasks are expected to take, it is important that team members submit the actual time that they end up spending on each task, and Elementool can help with this process.

Tracking the time that team members spend on tasks allows project managers and the team to see at what pace the project is progressing. Based on the times being submitted, they can see if there are any delays that need to be addressed, or any changes that must be made in order to keep the project on schedule.

The team submits the time that they spend on each task to the Elementool Scheduling system. They can submit it a few times a day when they finish working on different tasks, or once a day for the entire day.

There are two ways team members can submit tasks:
1. If they use the Issue Tracking to work on issues, they can use the Schedule form on the bottom of the Issue form.
a. Scroll down to the Schedule form.
b. As you can see, this issue has already been included in the project.
c. Submit the date and number of hours that you worked on this issue.
d. You can submit the start and end time and the system will calculate the duration automatically.
e. Or just submit the number of hours that you worked on this issue.
f. When done, click on Update.

2. The second way to submit time is to go to the Schedule application by selecting it from the service dropdown menu at the top of the screen.
a. Click on Add Time.
b. Find the task on the project list.
c. Fill out the date and time and click on Submit button.

The hard part is behind us. Now let’s take a look at the Gantt chart. As you can see, the tasks that were reported are starting to fill up on the chart. This allows you to see how much has been done and how much is still left. In case people work on a task longer than expected, their colored time bar will extend itself outside of the Gantt bar borders. This means that they spent more time than was estimated and probably had less time to work on other tasks. So you might expect delays in the project.

This is all for now. If you want to learn advanced strategies for project scheduling and planning, I recommend that you sign up to Elementool’s Project Management Formula program at: www.projectmanagementformula.com
If you have any questions or comments, please feel free to submit them in the comment section below.

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How to Create Project Schedule Part I

Hello, Allison here.

Today we’re going to see how easy it is to build a project plan by using our Scheduling software. Understanding the structure is the crucial first step in any project, so this is a key aspect of planning.

I’m going to show you how to build your project plan in just a few minutes using Elementool’s Scheduling software. We will define a project, iterations and tasks.
When beginning a new project, it is important to first understand what the structure of the project will be. We recommend going with an Agile plan, which is a flexible approach to project management that gives you the ability to make adjustments as needed.

Using this planning structure, you will divide your project into smaller mini-projects, which are known as iterations. Iterations allow for a more controlled development process because clients can offer feedback at the conclusion of each iteration and team members can revise their plans accordingly. We go into more detail about the advantages and the process of iteration planning in Elementool’s Project Management Formula program at www.projectmanagementformula.com.

First you should define the project. You might have one or several projects. Each project contains a list of iterations, and each iteration contains a list of tasks and issues.

To setup a project, you need to follow these steps:
1. Click on Time Estimates.
2. Click on the Add button.
3. Select Add Project.
4. Fill out the project name.
5. The rest of the details on this form are optional.
6. When you’re done, click on the Save button.

Now we have a new project. The next step is to create iterations under this project.
To create iterations, please follow these steps:
1. Make sure the new project’s line is selected.
2. Click on the Add button.
3. Select Add Iteration.
4. An iteration is added to the schedule. Fill in the iteration name.

Each iteration of a project has its own particular list of features. Features are the building blocks of the product that you are creating. For example, on a consumer clothing website, a search engine that allows you to search for an item based on characteristics like style and color is an important feature. Another feature might be the ability to select a size before adding the item to your shopping cart. Once you have a list of features for the project, you will need to write a description of each one, explaining how it should work and what components it needs to include. We recommend using Elementool’s Requirements Management system for defining the project features. Using this tool, you can create the feature list and write the description of each feature. See our Project Management Formula program for more information on features.

Features then must be broken down into workable tasks. For instance, a search engine feature may be broken down into a running search task for a coding expert, and a graphical design task for the graphics expert. Yet another task might be for a copywriter to create text to go along with the search engine feature.

Issues that are stored in your Issue Tracking can also be added to the schedule.
Elementool makes it easy to organize tasks, helping to keep each team member on track.

To add a task, please follow these steps:
1. Make sure the Iteration line is selected.
2. Click on the Add button.
3. Select the Add Task option.
4. Type the task name.
To create a task from an issue tracking record, please follow these steps:
1. Make sure the Iteration line is selected.
2. Click on the Add button.
3. Select the Add Issue option.
4. Select the name of the account in which the issue is stored.
5. Type the issue number.
6. Click on Save.
7. The system will display the issue’s title automatically.

That’s it for now. So simple.

In the next clip I’m going to show you how to build the project schedule and how to assign tasks to team members. Stay tuned…

If you have any questions or comments, please feel free to submit them in the comment section below.

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Don't Believe me, See What Others Are Saying

Hi, this is Allison again, and as you probably know, I’m a big believer in the helpful software, services, and programs that Elementool offers.

But you don’t need to just take my word for it. We have countless satisfied clients, from companies great and small, and some of them would like to tell you why they love Elementool too.

Please take a look at these testimonials and find out firsthand why our clients value our services.

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How to Eliminate Procrastination Forever

Hi, it’s Allison again, and I have a great clip to show you today.

In it you will find out about some incredibly useful techniques for overcoming the common – but frustrating – tendency to procrastinate.

I have to admit, I’ve been known to procrastinate myself, especially at work. I’ve had those days when I couldn’t focus on anything. I would start on a new project, and then get sidetracked by something that I had forgotten to finish earlier. When I’d get bored with that, I would find myself absent-mindedly surfing the web and realizing that hours have been wasted without actually accomplishing one single task. That’s when I’d get that awful feeling in the pit of my stomach as I realized a whole day had passed and I failed to meet a deadline because I kept putting everything off.

I used to feel terrible about myself when that would happen, but then I learned about a system that changed everything for me. I just like to call it the anti-procrastination system because it’s really as simple as that. You follow a few steps and, voila!, you can easily beat procrastination and find the focus you need to get the job done. Let’s learn about the system’s steps now.

And that’s just one of the many excellent little lessons included in our Project Management Formula program! I hope you enjoyed it, and I trust you’re now on your way to conquering procrastination forever.

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How to Use Your New Elementool Account

Hi, it’s me Allison again.

I hope my last video helped you to setup your account. If you still have any questions, please contact us at support@elementool.com.

Today I’m going to show you how to use the account. It is so easy, even your grandmother can do it. This is done with the application section of Elementool, which includes the ‘Welcome Page’, ‘New Issue’, ‘View Issue’ and ‘Issue Report’.

The first thing you want to do is to submit new issues to the account. Once issues have been submitted, you can assign them to team members and run reports to track their progress.

To submit a new issue, click on the ‘New Issue’ button. Do you remember this form? We set it up in the previous video. Fill out the form and click on the Submit button to submit it to your account.

A few things you should know about the form:
• To assign an issue to someone on your team, select this person’s username in the ‘Assigned to’ field. If you want to send them an email with the issue details, check off the email checkbox next to this field.
• It is recommended to use a Status field to define the status of the issue. Your account comes with a default list of status values. The new issue is setup to have the status of Open Bug by default.
• Sometimes you need to attach files to an issue, such as screenshots, spreadsheets, etc. To do that, click on the Attach button below the form. Select the file you wish to attach, and upload it to the website.
• When you submit the new issue, the system will assign it a unique Issue Number. You will be able to use this number every time you want to reference this issue or view it.
Next is View Issue.

This is very simple. To view an issue, click on ‘View Issue’, submit the issue number and it will be displayed. You can now make changes to the issue and submit the update to the account.

A few things about the View Issue Form:
• The Remarks message board enables the users to submit remarks about this issue. It could be comments with further instructions, questions, explanation of how the problem was fixed, etc.
• The History Trail automatically tracks all the changes that have been made to the issue from the moment it has been submitted. It shows you the progress of this issue and helps you to identify a problem in its development.

Let’s run reports now:
Click on Issue Report.
You can customize the issue report by title, description, status, severity, assigned to, and much more. You can also customize the fields that appear in the report by clicking ‘customize report’.
The customize report option enables you to select the columns that are displayed on the report, the report’s sorting order and the query filters.

Next to the “customize report” tab is the “View type” option.
There are several view types: Normal, which displays the report on the page; Excel, so you can export the report to Excel; and Dynamic, to perform bulk field changes to the issues on the report itself – so you don’t need to update the issues one by one. Choosing the “print view” displays the report in a printer friendly fashion.
Quick Reports

If you frequently run the same report, you should add it to your quick reports. This feature allows you to run reports based on predefined criteria, rather than customizing your report each time. It is very simple to set-up.

Click on the ‘add report list’, and select the accounts and query fields you want present in the report. Customize the report based on your preferences, and click step 3. Select the report fields, such as the field list and report columns, and go to step 4. Lastly, name your quick report and click “save”.
Once you setup your quick reports, you can send the report results to people by email.
Last but not least is the Welcome Page
When you sign into your account, you see the “Welcome Screen” where your automated dashboard is displayed.

The Welcome page is fully customizable and enables you to add new items, change their location on the screen using drag n’ drop and have easy access to your quick reports
Clicking the ‘edit’ button on the dashboard box allows you to filter and customize the item based on your preferences. If you have several Elementool accounts, you can setup your dashboard to display your entire workflow. For example: you can display all your open issues, all the high priority tasks, and so on.

To add a new item to the Welcome Page, click on the ‘Add New Item’ button on the bottom of the page.
For example: Let’s say I want to see all the open issues that are assigned to me, and I would like to sort them by their priority.
• I click on ‘Add New Item’.
• In the Caption field I type: Open Issues Assigned to Me
• Display all ‘Assigned to’ and I select my username
• I click on Add Filter to add the status field as a filter.
• Select Status and Open bug.
• Group by: Priority
• Show as: Pie chart.
• Now I click on Save.
• You can now see the new item on my ‘Welcome Page’, which shows all open issues that are assigned to me.

This should get you started with your account.
I’ll show you more advanced and cool features in a few days.
Tomorrow I’ll send you an animated video that will explain the principles of Agile Development in three simple steps. I have a feeling you’ll love it.
Bye for now.

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How to Setup Your New Elementool Account

Hi there, I’m Allison!

On behalf of everyone at Elementool, I’d like to congratulate you on opening a new trial account. During these next 30 trial days, I’m going to help you design your project management process and familiarize yourself with Elementool.

Drawing from our many years of experience in the field, I am going to carefully guide you, holding your hand and showing you step by step how to build a better project management process. Along the way I will also show you how to set up and use Elementool so that you can get the most out of your account.
Every day or two, expect to receive an email from me that features a short clip on a specific subject. Viewing it only requires a few minutes of your time, and you’ll find that it’s time well spent.
Elementool’s various services are designed in such a way that once you know how to set up and use one service – for instance, Issue Tracking – you are able to easily set up and use the rest of the tools. This is because we use the same service design language and usage principles throughout the system, making it easy to understand and operate.

In this clip I’m going to show you how to setup your account. It is very easy and will only take you a few minutes.

The account is divided into two sections: The Control Panel and the application section.
The application section is where you use the account and includes the “Welcome page”, “new issue”, “view issue”, and “issue reports”. I will talk about it in our next clip.
The Control Panel is where you setup the account. It can be accessed only by users that are part of the Admin group.

The green tab is the ‘control panel’. Click ‘control panel’.
Now the first thing you want to do after opening a new account is to set up the issue form. The issue form is the main form that is used for submitting issues to your Issue Tracking account and for viewing and updating the data that’s stored in the account. I’m going to show you how to do this, and it’s much easier than you think.
You can have your form set up in less than 10 minutes, just by following these simple steps:

Please follow these steps to setup the Issue Form:
• Click on Control Panel
• Click on Edit Issue Form
• Click on Edit Fields
• As you can see, your new account comes with a default set of fields. You can customize the current fields, remove them and add new fields.
• On the left side you have the field toolbox, which include a list of all the different field types that the system offers.
• Select a field from the toolbox, hold you mouse button, drag and drop it onto the issue form, in the location you want it to be displayed.
• The Edit Field screen is now displayed. This screen enables you to define the different field settings, such as, field caption, size, default value, tooltip, ‘access permission by group’ and so on.
• To edit an existing field, click on the field’s Edit button. The Edit Field screen will be opened. Again you can use this screen to edit the field’s setting.
• To delete a field simply click on the field’s delete button, and confirm that you wish to delete the field.
• That’s it. We’re done here
Now that the form has been set up, you can start using the Issue Tracking account. That’s right, it’s that simple!

The next important step is to add users to the account. Users are the people who can login and use the system. Each user has a unique username. To set up a user, please following these steps:
• Click on Control Panel
• Click on Edit User Profiles
• Use the Add New User section to add a new user.
• Define the username of the person. The username is unique to every person that uses the account.
• Define the user’s group. You can define user groups based on their access permission and roles in the project. I’ll explain that in another video when we’ll talk about more advanced things that you can do with your account. For now you can use the default set of user groups.
• Type the user’s email address in the email field.
• Type the user’s password and confirm the password. The user will be able to change the password when logging in to the account.
• The Cellular number field is optional in case you want to send people text messages to their mobile phone.
• Click on the Add User button when you’re done. The person will receive an email address with the account details.

Congratulations again on getting started with Elementool! In the next clip I’m going to show you how to use your new account. In the meantime, if you have any questions, please don’t hesitate to contact us as support@elementool.com.

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Welcome

Hi,

My name is Allison.

You just signed up to receive our free eBook:

• Complete Projects on Time
– Discover the 5 principles to meet your budget and deadlines
I sent you the link to this eBook and added two additional eBooks as a bonus:

• Don’t Let the Bugs Out.
– A guide to Issue Tracking, and it’s role in Software Development

• Faster, Easier and Cheaper Software Development: Is It Possible?
– Using Application Lifecycle Management to improve your software development process.

But that’s not all.

In this clip I’m going to show you how to run Agile Development in three simple steps.

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Always Remember

Hi, it’s Allison again, and I have an exciting new Elementool feature to introduce you to. We are now offering a Reminder service, and once you start using it, you’re going to wonder how you ever got along without it.


Our goal with this new reminder service is to help you prevent stress by relieving your mind of the many things that are weighing it down. When you use the reminder service, Elementool will remember deadlines for you.

To utilize this helpful new feature, please follow these steps:

First, you need to add a reminder field to your issue form.
To do that, please follow these steps:
• Login as an administrator
• Click on Control Panel
• Click on Edit Issue Form
• Click on Edit Fields
• Click on the Reminder field on the Field List on the left of the screen, and while you hold the mouse button down, drag the field to the form.
• Define the fields setting such as Caption and click on the Save button when you’re done.

Now that you added a Reminder field to the form, you can start setting up reminders.

To set a reminder, please follow these steps:
• Open an issue
• Click on the Reminder’s Edit button
• Define the reminder condition. For example: if the Status is not closed by the due date.
• Set the due date for this reminder. For example, October 14 2012
• Click on Update.

After adding a new reminder, the following can happen:

If the condition has been met before the due date, for example, the Status of the issue has been set to close, the reminder will be automatically canceled.

If the reminder condition has not been met before the due date, for example, the Status of the issue is still open and today is October 14 2012, you will receive an email reminding you that you need to close the issue. The reminder will be displayed on your Welcome page in the Reminder box and a reminder notification will be displayed at the top of the screen on the reminder notification list.
So there is no way you can forget about this issue.

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