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The Process of Fixing Bugs with Bug Tracking Software
Every product's development is usually plagued by bugs. Companies strive hard to eliminate bugs from products before they are produced, but they are not always successful. Bugs are tricky, and can range from simple coding errors to larger malfunctions that have the potential of destroying whole systems. Those bugs that aren't caught can remain in a product, only to be discovered by customers. No company wants to risk customer dissatisfaction and the embarrassment of negative product reviews. In order to catch and fix bugs, businesses turn to bug tracking software.
Bug tracking software is used by the bug tracking team to maintain records of all of the bugs ever encountered. The software's two main functions are as a database and communication center. The process of fixing bugs is complicated, and involves many people, including management, software developers, and Quality Assurance (QA) teams. With so many personnel involved, it is extremely important that bug tracking remains efficient and organized. Every bug must be recorded, easily accessible, with information shared between teams, and archived in a communal database. That's where the software comes in.
Bug tracking software monitors the bug's life cycle on a software program that is accessible to all team members. The software is first used when a bug is discovered and submitted to the software by QA. The bug is then assigned a priority level, which determines the order in which bugs are solved based on how damaging their effect is on the system. As the software development team researches and tests the bug, they log their results into the bug report. When the software development team finishes testing, they can release a new, fixed product. QA then checks the bugs to closure. If the problem is solved, the report is completed and closed; if the problem persists, the issue is noted and is processed through the cycle once again. At any point in the process, managers can easily track the progress of a bug by simply logging onto the software.
Bug tracking is all about maintaining records and keeping lines of communication open between bug tracking personnel. By utilizing bug tracking software, the company provides an efficient method by which bugs are continuously tracked and solved. Thus, bug tracking software is an essential part of ensuring product quality.